Galway) or requesting that we collect them. You have the choice of returning the goods via your own means ( Beattys of Loughrea, Church Street, Loughrea, Co. Please email websales or phone (091) 841403 to advise. You must notify us of your wish to cancel within 14 days, starting the day after delivery. You have a statutory right to return unopened goods up to 14 days after receiving your order (“the cooling off period”) and you have a further 14 days to return the goods. If you are not ordering a replacement, a charge may be incurred to collect the item from you. This counts as acceptance of goods and the item is then non-returnable and non-refundable. Unwanted Goodsĭo not install or use any unwanted items. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. This is so the nature of the fault can be ascertained before we can arrange for a replacement.Īll products leave our premises in perfect condition. In the case of an item being faulty we may require an inspection by a manufacturer's qualified engineer to be carried out on the item in the location where it is installed. In the event that goods are received in a damaged state please retain the product together with any packaging and contact us within 48 hours of receipt with photographic evidence. Damaged goods must be reported within 48 hours of delivery, please contact us by emailing or by phone on (091) 841403. If you do not want a replacement, delivery charges may be incurred to collect the item from you. If your goods are damaged or faulty, we will replace the goods free of charge.
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